Award in Introduction to Communication, Confidentiality and Report Writing (endorsed) Level 1

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About the course

Course Modules

  • The Principles of Communication and Confidentiality
  • Removing the Barriers to Communication
  • Maintaining Reports and Records
  • This endorsed BYTSYZ online course is suitable for

    All individuals working in a care environment who need understand the principles of communication and confidentiality and have a basic knowledge of report writing, particularly those who are new to the care environment. The course will be useful to all, including but not limited to:

    • care workers
    • care support workers
    • assistant care workers
    • auxiliary care workers
    • volunteers
    Course Description

    This online course, that is endorsed by Training Qualifications UK, gives a broad introduction to communication, confidentiality and report writing for those who deliver care or support others in their own home.

    The course explores the introductory requirements for communication, confidentiality and report writing, focussing specifically on:

    • The reasons for communication
    • How we communicate
    • The communication process
    • Reasons for and how to maintain confidentiality
    • Barriers to communication and how to overcome them
    • Use of touch in communication
    • Purpose of and maintaining accurate records

    Due to the experience and previous knowledge of the individual completing the course BYTSYZ has built in explanations of all new and technical terms that the student may be facing for the first time.

    Course Objectives
  • Define communication in terms of rationale, method and process
  • Explain the importance of confidentiality, with specific reference to data protection and the freedom of information
  • Identify the barriers to effective communication
  • Explain how barriers can be overcome through the use of effective communication
  • Know the types and forms of records used in the workplace, the importance of recording accurate information and the rules in relation to accessing such records
  • Explain the role of the care worker in effective record keeping and identify their appropriate use

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