Managing Anger and Challenging Behaviour (endorsed) Level 2

Provided by

  • Sector Health & Safety
  • Course Type Online
  • Duration 10 Hours
  • Price £100.00 use JOBSTODAY code for 10% discount

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About the course

Course Modules

  • Understanding Anger and Challenging Behaviour
  • Triggers and Causes
  • Managing Anger and Challenging Behaviour
  • Training and Assessment method

    e-Learning, Online (exclusively over the Internet).
    Multiple choice questions (instant results).

    Evidence of achievement

    At the end of this course successful learners will be awarded a certificate of achievement by Training Qualifications UK.

    This endorsed BYTSYZ online course is suitable for

    This course is designed specifically for individuals who are assisting with the care and management of individuals of any age, from children to the elderly, who demonstrate anger or challenging behaviour (e.g. care workers, managers of care homes, health and social care support workers and anyone else who works with individuals who demonstrate anger or challenging behaviour).

    Course Description

    This online course, that is endorsed by Training Qualifications UK, is designed to equip care workers with the basic skills and knowledge to support other care staff and those being cared for in situations where an individual displays anger or challenging behaviour. Specifically the course will explore:

    • What is meant by the terms 'anger' and 'challenging behaviour'
    • The signs of anger and forms of challenging behaviour
    • How anger is triggered
    • The causes of challenging behaviour
    • How anger can be diffused and managed
    • How to manage episodes where challenging behaviour is displayed

    The course provides an introductory overview of anger and challenging behaviour management. It focuses on the:

    • Traits and signs of erupting anger and challenging behaviour
    • Situations and events that can lead to difficult situations
    • Triggers for and solutions to controlling anger
    • Causes of, and solutions to, containing challenging behaviour

    The course will appeal to individuals from a variety of backgrounds, including health care workers or anyone who has to deal with situations where anger and/or challenging behaviour are displayed.

    To further embed this new and often complex learning BYTSYZ has included a number of related exercises to encourage:

    • Liaison with managers and senior carers to engage with issues at the local level
    • The contextualisation of learning
    • Consolidation of learning
    Course Objectives
  • Define what is meant by the terms 'anger' and 'challenging behaviour'
  • Explain the signs of anger and forms of challenging behaviour
  • Explain how anger is triggered
  • Explain the causes of challenging behaviour
  • Explain how to manage and diffuse anger
  • Explain how to manage an episode of challenging behaviour


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