Telephone Skills Diploma – Online

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About the course

Description

This Telephone Skills Diploma Course is comprehensive and designed to cover the following key areas. This course has been designed for 20 – 25 guided learning hours:

  • Telephone Customer Service Principles
  • Excellent Customer Service Process
  • Communication Skills for Telephone Customer Service
  • Telephone Customer Service Techniques
  • Handling Customer Complains
  • Telephone Techniques
  • Telephone Etiquette
  • Telephone Handling Tips
  • Telephone Customer Service Process
  • Handling Customer Complains
  • Power of Telephone Courtesy
  • Internal Customer Service
  • Customer Service at Call Centres
  • Developing Effective Telephone Customer Service Skills
  • Negotiation Skills
  • Time Management

Method of Assessment:

At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification

Successful candidates will be awarded Diploma for Telephone Skills Training.

Why you choose us;

  • All the study materials are available in your student portal including Module book, Video, Mock exams and extra supportive materials such as interview tips, CV writing, etc.
  • Access to Mock exam and mentor supports.
  • Excellent and flexible mentor supports by our team of experienced tutors/trainers.
  • Effective and efficient administrative service from our staff for your inquiries.
  • Comfortable learning access to your student portal.
  • Instant technical supports and live chat service for your inquiries. This is very helpful for international learners.
  • Quick results and delivery of your certificate.
  • Career development services and counselling.
  • Support for finding a job – You can access and register for our job portal (jobsite) to find the employers.

Benefits you will gain:

By enrolling in to this course, you’ll get:

  • High quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • Includes step-by-step tutorial videos and an effective, professional support service.
  • 24/7 Access to the Learning Portal.
  • Benefit of applying NUS extra Discount Card.
  • Recognised Accredited Qualification.
  • Access Course Content on Mobile, Tablet or Desktop.
  • Study in a user friendly, advanced online learning platform.
  • Excellent customer service and administrative support.
Who is this course for?
  • This qualification is suitable for learners aged 16 and above. This qualification gives learners the opportunity to develop the skills and knowledge needed to deliver Telephone customer service in a range of industries and contexts.
  • This course is ideal for those who are responsible for answering the telephone for incoming calls or dialing out and making calls on behalf of their organisation to suppliers or customers.
Requirements
  • There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
  • Learners should be ages 16 or over to undertake the qualification.
  • Good understanding of English language, literacy, numeracy and ICT are required to attend this course.
Career path

There are different paths in which your career could develop. You can be a;

  • Customer Service Representative
  • Customer Service Agent
  • Receptionist
  • Administrators
  • Call Handlers
  • Call Centre Representative
  • Telemarketers
  • Consultants
  • Sales/ Sales Manager
  • Customer Service Manager

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Start date Location / delivery
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