Customer Service for Fashion Shops

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About the course

COURSE CURRICULUM

  • MODULE 1- DEFINITION OF A PERSONAL SHOPPER
  • MODULE 2- PLANNING & ANALYSIS
  • MODULE 3- FASHION AND TRENDS
  • MODULE 4- EVENTS AND PROTOCOLS
  • MODULE 5- CAREER GUIDANCE
  • MODULE 6- UNDERSTANDING CONSUMER NEEDS
  • MODULE 7- CONSUMER ATTITUDES
  • MODULE 8- SEDUCE CUSTOMERS WITH EXCELLENT SERVICE
  • MODULE 9- HOW TO TRANSFORM YOUR BUSINESS INTO A CUSTOMER MAGNET
  • MODULE 10- SALES TIPS

Benefits you will gain:

  • High quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • 24/7 Access to the Learning Portal.
  • Benefit of applying NUS extra Discount Card.
  • Recognised Accredited Qualification.
  • Excellent customer service and administrative support.

Method of Assessment:

At the end of the course learners will take an online multiple choice questions assessment test. This online multiple choice questions test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification:

Successful candidates will be awarded a certificate in Customer Service for Fashion Shops.

Who is this course for?
  • Suitable for anyone working in a retail customer service role, at all levels of employment, who wishes to improve their service skills to ensure they’re constantly and consistently achieving and exceeding their customers’ needs and expectations. This includes all employees who deal directly with customers face-to-face or over the telephone.
Career path
  • Customer Care Advisor
  • Sales Associate
  • Garment Technologist
  • Visual Consultant

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Start date Location / delivery
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