Area Manager

Location
England, London
Salary
£29000 - £31000 per annum
Posted
11 Jan 2017
Closes
25 Jan 2017
Ref
00063220
Contact
Recruitment Genius Ltd
Contract Type
Permanent
Hours
Full Time
This fast growing Central London commercial cleaning company is looking for an experienced Area Manager to ensure that their high service standards are delivered.

Responsible for managing a team of supervisors and cleaning operatives; reporting directly to the Account Manager.

You will spend approximately 60% of your time visiting contracts and 40% of your time at their head office.

The Role
- To ensure their service delivers a positive customer experience
- Build strong relationships with on-site managers
- Train, support and mentor your team
- Support the Account Manager to ensure that all customer complaints are resolved efficiently, effectively and consistently, maximizing customer satisfaction.
- Make sure company procedures are adhered to at all times
- Attend appropriate industry network and training events

The Person
- Experience in providing high standards of service and performance
- Ability to form strong and effective working relationships across the business
- Resilient and able to resolve issues under pressure
- Excellent English - written & verbal communications skills - also Spanish speaking
- Experience of complaint resolutions
- Strong knowledge of Microsoft applications and IT skills
- Friendly and approachable personality

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