IT Support Engineer

Location
England, London
Salary
£26000 - £32000 per annum
Posted
16 Feb 2017
Closes
02 Mar 2017
Ref
00064759
Contact
Recruitment Genius Ltd
Sector
IT
Contract Type
Permanent
Hours
Full Time
This is an opportunity for an IT Support Engineer to join a small IT management, support and hosted services (secure data backup, disaster recovery, hosted Exchange) company catering for the SME market with a highly personalised service. They provide confidential secure hassle free services so clients can concentrate on their businesses, while they ensure smooth operations.

Main responsibilities:

- IT help desk and on on-site support for clients quickly and efficiently and courteously.
- Support for the backup and disaster recovery services - monitoring, fixing, setting up, restoring.
- Maintaining the office infrastructure - servers, routers, switches, firewalls, PCs.
- Proactive maintenance and checking of clients' IT systems.
- Design and delivery of IT solutions for their clients including the installation and setup of a network, devices and software.
- Following up outstanding activities promptly.
- Answering phone calls.

Personal Skills:

- A warm and friendly but authoritative phone and interpersonal manner is essential for this job.
- An enquiring mind with excellent problem solving abilities
- Desire to improve and learn more all the time.
- Willing to get under desks and up ladders

Technical Skills and Experience:

- Experience in supporting current Microsoft Server and Desktop operating systems.
- Understanding and experience of key technologies such as DNS, DHCP, Active Directory, Group Policies.
- Knowledge and experience of networking - particularly vlans and routing
- Knowledge and experience of current versions of Microsoft Office with particular emphasis on Outlook.
- Office 365 migration and maintenance.
- Knowledge and experience of system security including setting up and maintaining firewalls and anti-virus software.
- Experience with virtualisation.
- Experience with VOIP telephony
- Ability to write simple scripts and use the command line.
- Knowledge and experience of Apple Macs.

Typical Qualifications:

A+, Network+, MOS, Working towards MCTS or MCSA - or similar

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