Complaints and Reputation Officer

Websense Recruit
Bristol (City Centre)
Salary: £18,354 - £20,055
19 Oct 2017
30 Oct 2017
Contract Type
Complaints and Reputation Officer Bristol Salary: £18,354 - £20,055 Permanent – Full-time Our client is one of the city’s largest employers based at four different sites across the city. They offer a wide range of courses from entry to degree level and cater for learners of all ages and backgrounds. They strive for student success through providing knowledge, professional staff and outstanding resources. Their success isn’t possible without the commitment and dedication every member of staff demonstrates. About the role: An exciting opportunity has arisen for a Complaints and Reputation Officer reporting directly to the Director for Marketing, Communications and Student Experience. The purpose of the role is to be the first point of contact for all formal complaints made to the College and effectively and efficiently deal with these whilst ensuring all complaints records are kept up to date and securely. You will also work on allocating cases to managers, tracking progress in a timely manner, reporting variances promptly and responding to complainants. You will also provide advice and guidance on the Student Disciplinary policy to staff and customers as required and oversee student disciplinary referrals according to the procedure to ensure compliance with the Student Disciplinary Policy. This is an exciting opportunity to contribute to maintaining and improving the reputation of the College to both internal and external stakeholders whilst providing a high quality, efficient and dedicated service. About you: The successful candidate will need to be able to demonstrate success in working in industrial, commercial, educational or public sector environment and experience of setting up administrative systems and procedures as well as maintaining confidential and financial records in a busy office environment. In addition, 5 GCSEs including Maths and English at grade C or above, or equivalent or NVQ3 in Business Administration are needed as well as willingness to work towards an ITQ 2 qualification. Our client offers generous holiday entitlement of 26 days with an additional 16 bank holiday and College closure days so you will have plenty of time to recharge your batteries. In addition, you will receive membership to the Local Government Pension Scheme as well as a range of other benefits. So, if you feel you can demonstrate the dedication, skills and passion required for this role, our client is looking forward to receiving your application. Closing Date : 31 st October 2017 Interview Date: 13 th November 2017 How to apply: Please click the apply button to go to the client’s recruitment page where you will be required to complete the application process. This job was originally posted as