Alert Handler (SOC MAT Cover)

Up to £9.51 per hour
01 Dec 2017
23 Dec 2017
Ongoing Alert Handler job based in Burnley paying £9.51 per hour Your new company Your new company is a large organisation based in Burnley, who are seeking an Alert Handler to join their growing team on a temporary, ongoing basis. Due to continued growth of the business, this organisation are looking for dynamic and hardworking individuals who are passionate about customer services. Your new role .The position is to start from January, Monday - Friday 0900 - 1700 covering MAT leave. Your duties will be as follows:Dealing with incoming and outgoing customer calls,managing the timely resolution of customer concerns,problem solving with malfunctions,produce and dispatch personalised customer communications,update and maintain customer information,reacting to any alerts on the system. What you'll need to succeed To succeed, you will need previous experience working within a customer services capacity, and must be able to demonstrate the highest levels of customer service skills. You must be computer literate and able to use systems efficiently, including database based applications and Microsoft. You must be able to work under pressure, yet have fantastic attention to detail. You must have the ability to defuse situations, and deal with potentially difficult customers on the phone. You must be extremely professional, organised and demonstrate excellent team work. You will also be educated to good level of maths and English, as you will required to undertake a Maths and Verbal reasoning test before being taken forward for interview. What you'll get in return In return, you will receive a competitive hourly rate of £9.51 per hour premium/ £8.60 per hour after holiday pay has been deducted. You will receive the equivalent of 25 days holiday per annum, fantastic working hours and the chance to expand your skills within a dynamic and vibrant company. You will be working on an ongoing contract with no set end date, and you will be being paid on a weekly basis every Friday, directly into your bank account. You will receive onsite parking, and the offices are modern, with great onsite facilities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at This job was originally posted as