Senior Technology Support Technician - Shift Based Work

Recruiter
Understanding Recruitment
Location
Erith
Salary
£25000.00 - £31000.00 per annum + bonus
Posted
12 Dec 2017
Closes
14 Dec 2017
Sector
IT
Contract Type
Permanent
Senior Technology Support Technician - Shift Based Work £25-31k Erith, Kent Please note - THIS IS A SHIFT BASED ROLE (12 HOUR SHIFTS - 4 DAYS ON/4 DAYS OFF) I'm looking for a Senior Technology Support Technician to join a market leading Technology Company's newly created Support team, based in Erith, Kent. The Technology Support team is a dynamic and professional environment with new challenges and technologies being constantly developed and deployed. The successful applicant will work closely (mentor) with team technicians and will need to take the initiative to assist and progress incidents and situations where necessary. The Technology Support Team will be providing the business with 24x7 support - Please note - THIS IS A SHIFT BASED ROLE (12 HOUR SHIFTS - 4 DAYS ON/4 DAYS OFF) A number of the key duties involved in the Senior Technology Support Technician role include: Full spectrum technical support covering all aspects of technical/warehouse support. Delivering a first class service, focusing on customer satisfaction and responding to internal customer's needs. Close attention to understanding customer expectations and setting clear expectation levels to customers is a must. Acting as aintermediary (in conjunction with the TSS Regional Team Leader) between the TSS and infrastructure/server teams. Mentoring and providing detailed technical assistance to technicians within the TSS team. Participate in and implement elements of business projects as and when required. Participation within a team and working well with colleagues, ensuring a strong professional work ethic. Ensure other team members adhere to agreed working practices and processes. Senior Technology Support Technician - Shift Based Work £25-31k Erith, Kent A number of the key attributes needed in the Senior Technology Support Technician role include: Advanced technical support experience within a large support environment. Minimum of 3 years' experience in a technical support capacity. Ability to provide technical support on Windows 7/8/10 and MAC OS X. Android, iOS Ability to provide technical support on Citrix based Thin Clients. A good understanding of network infrastructure. Team player with the ability to motivate and mentor other team members. IMPORTANT - The role involves working BOTH days and nights, so flexibility to do this is essential This is a dynamic, fast-paced environment with the opportunity to work with new technologies and an exciting opportunity for a driven individual to add value to a team, while developing and expanding your skill set/knowledge. Senior Technology Support Technician - Shift Based Work £25-31k Erith, Kent PLEASE ONLY APPLY IF YOU ARE HAPPY AND ABLE TO WORK A '4 DAYS ON - 4 DAYS OFF' 12 HOUR SHIFT PATTERN. Understanding Recruitment is acting as an Employment Agency in relation to this vacancy This job was originally posted as www.totaljobs.com/job/78198326

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