Variety of Full Time Day & Full Time Evening Shifts [37.5 hours per week]
Salary range £14,625 to £15,424 - evening shift premium included.
Variety of Part Time Evening Shifts [20 hours per week]
Salary range £8,755 to £8,794 - evening shift premium included.
At Capita, we are proud to work for some of the best-known brands and businesses in the country – we’re trusted to provide debt recovery services that adheres to the highest standards. Right now, we’re looking for telephone based Collection Agents to join our Preston Contact Centre.
About the role
The role will involve telephone based activity both inbound and outbound for a range of our clients. You will recover outstanding balances, ensuring appropriate action is taken on customer accounts and the right resolution is reached for the customer. This will include setting affordable and sustainable payment plans or referring them to third parties who can offer independent help. We will train you to deliver service that is consistent and reliable.
We’re looking for people who have previous customer service experience, ideally in a call centre, with particular emphasis around collections and recoveries. A real people person, your confidence and communication skills will be the foundation for an effective rapport you build with customers and a key part of the service you provide. Your delivery and manner should be disciplined and focused to give 100% to every call you take. If you feel you have the talent for finding the right solution to a problem instantly,
whilst being able to demonstrate a supportive and sensitive approach to a customer who may be experiencing financial difficulties and the emotions often associated with that, then this is a great chance for you to build a
career with us.
Working with Capita offers great benefits and rewards including:
- A competitive salary
- 23 days holiday (increasing to 27 with tenure) plus bank holidays
- Company sick pay scheme
- Workplace pension scheme
- A wide range of discounts and salary sacrifice options for a host of products such as childcare vouchers, cycle to work scheme, eye care vouchers and a whole range of discounts at high street retailers
- Offices based in the heart of Preston City Centre with great public transport links
- An enjoyable work environment
- Career progression opportunities within Capita
- Training and NVQ programmes
How to Apply
If you are interested in the above role, please send click apply.