Customer Service Account Manager

Location
England, Oxfordshire, Didcot
Salary
£20000 - £24000 per annum
Posted
03 Jan 2018
Closes
17 Jan 2018
Ref
00077452
Contact
Recruitment Genius Ltd
Contract Type
Permanent
Hours
Full Time
This company is a worldwide leader in providing information access and management solutions through print and electronic journal subscription services, online access research database development and production. In serving the library and business communities for more than 70 years they not only provide solutions for information management issues, but also a total cost benefit through the handling of information and procurement needs through one service provider.

The successful candidate will take pride in their work, be able to pick up new systems and processes quickly and work in an efficient and effective way whilst under pressure.

The successful candidate will be expected to commute to and work from their office in Didcot.

The Post:

Key Responsibilities:
- Manage a portfolio of customers meeting their day to day requirements
- Take responsibility for customer loyalty within the remit of the role
- Reassure customers, educate and train them in best practice
- Take responsibility for account retention within the remit of the role
- Find solutions to problems
- Resolve problems efficiently with minimum impact on the customer
- Communicate effectively with customers and colleagues: gather, interpret and act on information
- Use business acumen to strike the balance between what's best for the customer and best for the business
- Demonstrate good office skills: IT literate, time management, prioritisation and organisation
- Demonstrate good interpersonal skills

The Candidate

Essential experience and requirements:
- 2 years' + previous experience in a customer service support environment
- Strong Microsoft Office skills
- Excellent at building and maintaining customer relationships
- Excellent communication skills both verbally and written
- Excellent telephone manner
- Able to work well in a team as well as independently
- Ability to grasp in-house systems quickly
- Ability to multi task and resolve problems
- Strong work ethic with desire to achieve and maintain high standards
- Works well under pressure and to deadlines