Helpline Advisor

Peterborough, Cambridgeshire
£18,445 per annum
05 Jan 2018
21 Jan 2018
Contract Type
Full Time

Helpline Advisor

If you have experience of working in a busy customer services environment we have an exciting opportunity to join the RNIB Helpline team in Peterborough as Helpline Advisor.

Following the training you will receive, you will advise our customers about RNIB services, products and reading materials, including our digital Talking Books service; a free service that provides blind and partially sighted people with access to over 23,000 titles.

Key to this role will be your excellent telephone manner, effective verbal and written communication skills, good knowledge of computerised sales/service operations and a good knowledge of Word and Excel.

In exchange we offer a competitive salary, a stimulating and supportive working environment and a benefits package including:

  • 26 days holiday per year (plus bank holidays), which increase with service
  • Excellent pension schemes

Closing date for applications is at midnight on Sunday, 21st January 2018. Interviews will take place w/c 29th January 2018.

We’re the Royal National Institute of Blind People (RNIB) and we’re here for everyone affected by sight loss. Working for us means working for one of the UK’s biggest charities, supporting almost two million people living with sight loss in the UK.

RNIB is committed to being an Equal Opportunities organisation and we welcome applications from people with sight loss.

  Ref: 9283 Hours: 36 hours per week (rota between hours of 8am-8pm Mon - Fri, 9am-1pm Saturday)
Salary: £18,445 per annum
Location: Peterborough
Contract type: Permanent