Smart Recruit Online Ltd

Customer Services Specialist

Location
England, West Yorkshire, Leeds
Salary
See Job Spec
Posted
05 Jan 2018
Closes
19 Jan 2018
Ref
SRO-07501
Contact
Emovis Account
Contract Type
Permanent
Hours
Full Time

Would you consider yourself experienced in Customer Services?

Are you looking for an exciting opportunity that provides both challenges and rewards?

How would you like to work for a prestigious and outstanding global organisation; an organisation that provides seamless and intelligent technology to road users around the world, emovis? Sound's interesting? Apply today!

An exciting opportunity has arisen for a Customer Services Specialist to join our team on a full time basis in Leeds.

Reporting to the Team Manager, a LRDS (Local Resident Discount Scheme) Customer Services Specialist provides effective and efficient service to road user's via verbal and written communication regarding the eligible council boroughs surrounding the Dartford Crossing.

Key Responsibilities:

  • Provide a high level of customer service within the agreed quality standards via written and verbal communication
  • Handle road user queries and complaints
  • Review and/or make changes to road user's accounts
  • Review road user's queries and provide the best possible solution
  • Remain professional at all times - positively influence the road user's perception of Emovis and Dart Charge
  • Ensure adherence to schedules
  • Comply to all Health and Safety and other regulations and highlight any issues as appropriate
  • Work with a high degree of personal integrity, treating others with respect
  • Perform other work tasks as required
  • Contribute to overall department targets
  • Achieve and maintain a satisfactory level of work

Additional Salary Info: Pensions, Health Insurance, Retail Discounts

 

Customer Services Specialist | Customer Service | Correspondence | Communication | Administration | Data Entry | Call Centre

Essential Requirements:

  • Experience of working within a correspondence environment or similar environment
  • Excellent written English and strong literary grammar skills
  • Educated to GCSE standards with a pass of C or above desirable (or equivalent BTEC or other qualification)
  • PC literate
  • Accurate data entry
  • Able to work under pressure whilst maintaining high standard of road user service and accuracy
  • Flexible
  • Problem solving
  • Road user focused

About Our Company:

emovis is the leading service delivery and technology arm of Abertis in the global markets for all electronic tolling and smart mobility solutions. With over 600 employees across 7 countries, we are committed to helping millions of motorists travel seamlessly along the world's busiest highways.

emovis is focused on keeping roads moving through all electronic tolling and smart mobility solutions. We design, implement, maintain and operate state-of-the-art road pricing solutions, including:

  • All Electronic Tolling (AET)
  • Open Road Tolling (ORT)
  • Multilane Free-Flow Tolling (MLFF)
  • Pay-by-Plate Tolling (also known as Video Tolling)
  • Non-Stop Electronic Toll Collection (ETC) lanes
  • Road User Charging solutions (also known as Pay As You Drive)
  • Nationwide Truck Tolling schemes
  • Congestion Charging Schemes