Customer Service Administrator
Customer Services Administrator
Permanent, Full Time, Kirkby-in-Ashfield
Are you an experienced Customer Services Administrator looking for a new challenge? Do you enjoy problem solving using your listening and communication skills to investigate and influence a resolution?
An exciting opportunity is available for a successful administrator to join our busy customer services department. With customers at the heart of our business your role will involve taking a hands on approach to resolving customer complaints working in collaboration with our internal quality control and warehouse departments. You will be confident and clear in both your written and verbal correspondence providing regular updates to customers on their complaint, and will have a calm and positive attitude when involved in difficult conversations.
To be successful in this role we are seeking experienced customer services administrators, who are confident on the telephone, and have either previously worked in a complaints role or have experience of working within a textiles business. You will be IT competent and comfortable using email, Microsoft Word, Excel and bespoke internal systems. You will have experience of working in a fast paced and pressured environment to tight deadlines, and will enjoy the challenges involved in customer complaints.