Customer Service Agent - 6-12 Month Contract - Peterlee

Recruiter
Synergize Consulting Ltd
Location
Durham
Salary
10.00 GBP Hourly
Posted
12 Feb 2019
Closes
14 Feb 2019
Contract Type
Contract/Interim
Hours
Full Time

Our client, a well established Global IT Outsourcing Organisation are currently seeking a number of Customer Service Agents to support their customers Bank Personal Loans business.

The role of a Customer Service agent is to work within the Customer Service Department, dealing with inbound customer calls and correspondence. The purpose of the role is to provide effective resolution to customer queries about their active loans in an effective, efficient and courteous manner. Our customers people are professional, knowledgeable and versatile which are the keys to our success. Teamwork and continuous development will provide every opportunity for professional and personal advancement.

Attributes

Provide excellent customer service to Bank Loans customers in a courteous, effective and timely manner to ensure all enquires are resolved at first point of contact

Apply knowledge as trained to meet customer needs

Take responsibility for handling customers confidential information

Develop a working knowledge of the Customer Service systems

Achieve Key Performance Indicator targets to meet business goals and objectives

Contribute ideas/suggestions for continuous improvement in systems and procedures within the centre

Be a team player and considerate of others

Skills & Experience Required

Customer focused
Positive and helpful attitude
Excellent communication skills
Ability to work under pressure
Self motivated Team player
Accuracy when inputting data
Ability to work on own initiative
Knowledge of Microsoft packages or other related packages

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