Customer Service Support

Recruiter
Resource Management
Location
Wilmslow
Salary
21500.00 GBP Annual
Posted
12 Feb 2019
Closes
19 Feb 2019
Contract Type
Permanent
Hours
Full Time

Customer Service Support
 
Wilmslow 

Salary:

Up to ??21,500 (depending on experience) + benefits (Annual bonus, 28 days holiday + bank holiday, Onsite gym + pension + flex benefits)

Our client is the largest mutual life, pensions and investment company in the UK, with Group funds under management of ??114 billion and latest ProfitShare pay out to members of ??142 million. Group businesses provide around 9.0 million policies and employ 3,669 people. (Figures quoted are as at 10 May 2018).

This is a fantastic opportunity for a Customer Service professional to join our head office based in Wilmslow.

Their Customer Service Teams have a variety of duties which include:

  • Processing new customer applications
  • Making payments to existing customers.
  • Dealing with all incoming calls, logging call queries and necessary actions onto our internal systems.

We're looking for enthusiastic candidates who are passionate at providing the best customer service possible and who are looking to progress within a career in financial services.

Responsibilities:

  • Process and maintain customer details and transactions
  • Provide prompt and accurate information to customers so that they can make future financial decisions
  • Making sure that we meet and exceed our customers expectation, building and maintaining effective relationships
  • Problem solving and escalating issues to team managers as necessary.
  • Attention to detail when handling customer data.
  • Continuously review the customer experience and be active in suggesting ideas for improvement.
  • Collaborate as part of a team.

Skills, Qualifications & Experience:

  • Able to demonstrate excellent customer service skills and experience (essential).
  • A polite and professional telephone manner.
  • Accurate data entry skills.
  • Ability to work under pressure to meet deadlines.
  • Competent with Microsoft Word and Excel
  • Excellent communication skills.
  • Have the ability to work autonomously.
  • Commitment to the customer experience.
  • Positive attitude with a willingness to learn.
  • Previous Financial Services or pensions exposure desirable but not essential

To apply, please use the 'Apply Online' link below.

For any further queries regarding the role, please contact (see below)

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