Content Designer - Permanent

Mercator IT Solutions
Market Salary DOE + Package and Benifits
12 Feb 2019
19 Feb 2019
Contract Type
Full Time

We are on the lookout for a Content Designer to work on our projects:

  • Take complex language and processes and make them simple to understand
  • Work with people who don't understand good web usability
  • Be able to explain your decisions/edits clearly
  • Work as part of a team of developers, designers, creatives, policy people, legal people, senior management etc to produce world-class online services.
  • Take existing content, identify content gaps & overlaps etc
  • Run Workshops with cross-government colleagues to identify and agree content to be rationalised and archived
  • Map content to different formats & audiences
  • Develop & manage relationships with GDS
  • Develop transition plans & attend planning meetings with contacts
  • Actively develop & apply content and format strategies
  • Be an advocate for the department to train & develop colleagues
  • Scope, commission, write, edit and publish digital content across all channels
  • Make sure customer journeys are the best they can be
  • Manage relationships with subject matter experts to make sure content is accurate
  • Be accountable for delivering content assets that are accurate, timely, high-quality (based on insight and outputs of user testing, relevant to audience, easily understood, SEO optimised) & to the department's style
  • Be accountable for choosing the best format for displaying information to the user and suggest ideas or identify gaps where appropriate
  • Ensure appropriate policy and legal checking within other part of government happens and that content is published quickly and efficiently
  • Monitor performance of content and tools and work with the Product Manager and a multi-disciplinary team to understand user behaviours and feedback
  • Identify ways to improve the content and to iteratively improve the product
  • Be at ease working in an agile environment with rapidly changing deadlines, workloads and goals

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