Customer Experience Manager

Recruiter
Sopra Steria Recruitment Limited
Location
London
Salary
Competitive
Posted
12 Feb 2019
Closes
13 Feb 2019
Contract Type
Contract/Interim
Hours
Full Time

Sopra Steria Recruitment is working in partnership with a major private sector client in the UK.

We are currently recruiting a Customer Experience Manager to be based in London for an initial period of 06 months with possible extension

Job Title: Customer Experience Manager

Location: London

Pay Rate: Negotiable

Duration: 06 months with possible extension.

Description:

  • Analyse end to end journey on website.
  • Customer journey mapping
  • Workshops with users.
  • Stakeholder management with numerous managers
  • Customer journey mapping
  • Workshops with users
  • This will be done using User Research and Customer Journey Mapping.
  • They will also have proven results in previous roles where they have improved poor customer journeys and can show proven commercial results because of changes they have made.
  • This person will be reviewing product areas and developing customer journey roadmaps end to end from beginning to buying the product at the end.

Sopra Steria Recruitment is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organisation.

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