Implementation Specialist (Clinical)

Wilde Associates
35000.00 - 40000.00 GBP Annual
12 Feb 2019
26 Feb 2019
Contract Type
Full Time
Job Title: Implementation Specialist (Clinical)
Location: Home Based + Travel
Salary: Up to ??40,000 + Car Allowance
Job Type: Permanent
Job Reference: LH9668

Person Specification:

• Several years of experience in a relevant clinical area (e.g. Nursing, Medicine, Radiography, Pathology, Pharmacy, Therapies)
• A proven track record in the delivery of solutions to the NHS
• In depth understanding of clinical workflows in and between the NHS and other organisations (e.g. Social Care)
• Hold a current qualification with a professional body (e.g. NMC, HCPC registration)
• Evidence of recent clinical experience
• Evidence of CPD (Continuing Professional Development)
• Thorough understanding of the operational procedures within the different departments that make up the NHS
• Understanding of the importance of the data collection and reporting required by central government to record NHS activity
• A successful and proven track record in working to tight deadlines in a busy challenging environment
• Experience of working with a range of stakeholders
• Experience in the delivery of training and project support and implementation
• Understanding of the deteriorating patient agenda and the relevant national guidance
• PRINCE II Practitioner qualification (desirable but not essential)

Skills Required:

• Excellent interpersonal, communication and presentation skills both orally and in writing
• Excellent customer relationship skills
• Intermediate/advanced MS Office skills
• Ability to organise and co-ordinate areas of work for yourself and others
• Self-starter with great determination and motivation to succeed
• Ability to influence, organise and plan
• Ability to work within project constraints to ensure that milestones and delivery dates are met
• Willingness to travel and work away from home
• Willingness to maintain clinical skills and competency
• Willingness to maintain clinical qualifications
• Professional with ability to promote and protect the reputation and ethos of the company

Duties and Responsibilities:

• Undertake product solution demonstrations for the client clearly presenting the benefits of the solution
• Good knowledge and understanding of functionality available to be deployed on customer sites, with the ability to walk customers through the workflow and all aspects of the functionality
• Provide client with appropriate documentation/templates
• Working with the client, undertake a gap analysis exercise to identify and ensure the product solution / application can absorb all current and future operational procedures
• Working with the client, undertake configuration design workshops and ensure clear management and control of the configuration build and associated documentation
• Promote best practice across customer sites whilst maintaining client confidentiality
• Benefits:
o Articulating benefits, designing business processes and application software solutions that deliver our solutions most effectively
o Identify opportunities to create wider customer benefits and embed our solutions successfully across our customer's businesses
o Manage the benefits realisation toolset and train customers on appropriate benefit tools and measures that support the scope of deployment
• Support customer site software user acceptance testing
• Support to internal company software testing including identify, investigate and where appropriate escalate software issues and assist with resolution
• Assist with product solution testing to ensure fit for purpose and go live
• Assist in development of clinical aspects within the system
• Assist with testing clinical developments of the system appropriate to their clinical competency
• Escalation point for all UAT issues that trusts raise during the deployment window
• Provide onsite customer support for new site go-lives and implementation of new functionality
• Planning for and delivery of training to customer staff ensuring the preparation and maintenance of training documentation to support product training
• Assist with data migration where required recognising configuration issues and ensuring resolve
• Attend customer project boards, operational or ad hoc meeting
• Act as the primary escalation point for customer escalations, escalating internally to the Account Manager, Project Manager or Service Delivery Manager as appropriate
• Any other duties commensurate to salary and relevant to the post
• Roles and responsibilities may be amended over time; this would be done in full consultation with the post holder

Wilde Associates is working in the capacity of an Employment Agency in respect of this vacancy

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