Experience Design Lead

14 Mar 2019
24 Mar 2019
Job Description The Experience Design Lead will be critical to ensuring that our digital assets meet the needs of end users whilst also delivering our business outcomes, whilst developing and coaching a team of UX & UI Designers . You will work across the Digital team and the wider organisation to develop best in class user experiences using user centred design processes You will be part of the Digital leadership team therefore you will play a fundamental role in managing the delivery of digital services to our customers, brokers and employees and driving a digital first culture and mind-set across RSA. Open-minded, self-starting, pro-active and familiar with coaching and developing internal teams as well as managing external agencies to get the best outcomes for our business. Responsibilities Lead and support a team that produce personas, conceptual sketches, wireframes, IAs, design prototypes, research activity and design specifications. Create best in class customer experiences and visuals that support and reinforce RSA UK's vision and business objectives. Participate in product and feature ideation and conceptual development for web and mobile solutions. Effectively communicate and constructively defend research findings, conceptual ideas, detailed designs and design rationale both verbally and visually to stakeholders and team members. Work closely with the Delivery Manager and development teams to ensure that design specifications are implemented. Assess product market/fit and advocate for business growth through design. Lead the Digital teams' knowledge of competitor activity focused on design and user experience. Managing 3rd party suppliers to ensure that the digital team is capable of meeting the increasing business demand Work with wider digital management to triage, size and prioritise demand Support the product owners to get the best business outcomes for their respective projects of work. Develop and coach a team of UX & UI Designers The Individual Ideally you will have the following experience: Success within a fast-paced digital team Implementation of design techniques Management of research and user testing programmes Delivery of high quality and commercially viable digital assets Experience of successful CRO programmes Integration of design into core business processes Management of 3rd party agencies / suppliers Proven ability to get stakeholders on board and keep engaged Multiple projects This job was originally posted as www.totaljobs.com/job/85447693

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