Customer Service Advisor (Fleet services)

Recruiter
Stafforce
Location
Chesterfield
Salary
Up to £12.56 per hour
Posted
18 Mar 2019
Closes
29 Mar 2019
On behalf of our client, a nationally recognised organisation with a site in Chesterfield, Stafforce are currently recruiting for x2 experienced Customer Service Advisors to be based in the Royal Mail Fleet division. Responsible for administration, supplier & customer service requirements within the CSC team, the Customer Service Centre employee will be expected to adapt to change, and to co-ordinate with colleagues on opposite operating times to ensure all tasks are covered. Key Duties: Use resource data to plan and book all vehicle repairs and maintenance, from both internal and external customers, into workshops on a national scale. Use own commercial initiative and vehicle maintenance knowledge to support booking of work. Pro-actively liaise with workshop & commercial management on resource planning and adhoc urgent resource issues. Control booking platforms on a daily basis, meeting SLAs and KPIs on volumes. Supply daily support and advice to workshop staff and management on commercial activity, and customer contracts. Analyse and monitor external customer jobs in progress daily ensuring, correct completion of work in a timely manner, minimising VOR across multiple bookings and workshops daily. Key skills: Excellent customer service skills and experience. Excellent communication skills both oral and written. Ability to adapt to change. Previous experience in dealing with multiple IT systems/platforms and ability to learn new systems. The successful candidate will ideally have: - Fleet workshop & garage network knowledge and an understanding of vehicle maintenance. - Understanding of SAP/invoicing systems. - Competency in Microsoft Excel. Working hours Monday to Friday - 35 hours per week, rotational shifts between the hours of 06:00 and 18:00 (flexibility required as these hours maybe extended further in 2019). Saturdays when required (Overtime) - 07:30 to 12:30. These roles are temporary to permanent with a provisional start of towards the end of March 2019. Apply today Stafforce is acting as an Employment Agency in relation to this vacancy. This job was originally posted as www.totaljobs.com/job/85730682

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