Dacorum Borough Council

ICT Service Desk Analyst

Hemel Hempstead, Hertfordshire
£16,203 - £19,327 per annum (Inclusive of London Fringe Weighting)
05 Oct 2016
23 Oct 2016
IT, Other, Telecoms
Contract Type
Full Time

Chief Executive’s Unit

ICT Service Desk Analyst              

£16,203 - £19,327 per annum (Inclusive of London Fringe Weighting)

37 hours per week

Ref: IT008

Dacorum Borough Council has a requirement for an ICT Officer to work within their Hemel Hempstead offices and sites around the borough of Dacorum, working as part of a busy ICT Team supporting around 650 users and the Dacorum Anywhere transformation programme.

This is a 1st/2nd line ICT Service Desk role which will require telephone incident taking, 1st line fix and 2nd line investigation/fix skills. The successful applicant will be able to demonstrate that they have worked on an ICT Service Desk, have all-round knowledge of a Microsoft environment and are customer focussed. They must be able to demonstrate good customer care in a related previous role and the ability to prioritise their workload. Excellent communication skills and the ability to explain complex/technical solutions to the customer are vital to this role.

Applicants must have a full driving licence.

A Standard check with the Disclosure and Barring Service will be undertaken for this post to ensure that the successful candidate has no relevant convictions.

Closing date: Midnight, 23rd October 2016.

For further details of this post please visit our website by pressing the 'apply' button below.

We are an equal opportunities employer. Candidates with a disability who meet the essential criteria will be interviewed.