Dacorum Borough Council

ICT Service Desk Analyst

Location
Hemel Hempstead, Hertfordshire
Salary
£16,203 - £19,327 per annum (Inclusive of London Fringe Weighting)
Posted
05 Oct 2016
Closes
23 Oct 2016
Sector
IT, Other, Telecoms
Contract Type
Permanent
Hours
Full Time

Chief Executive’s Unit

ICT Service Desk Analyst              

£16,203 - £19,327 per annum (Inclusive of London Fringe Weighting)

37 hours per week

Ref: IT008

Dacorum Borough Council has a requirement for an ICT Officer to work within their Hemel Hempstead offices and sites around the borough of Dacorum, working as part of a busy ICT Team supporting around 650 users and the Dacorum Anywhere transformation programme.

This is a 1st/2nd line ICT Service Desk role which will require telephone incident taking, 1st line fix and 2nd line investigation/fix skills. The successful applicant will be able to demonstrate that they have worked on an ICT Service Desk, have all-round knowledge of a Microsoft environment and are customer focussed. They must be able to demonstrate good customer care in a related previous role and the ability to prioritise their workload. Excellent communication skills and the ability to explain complex/technical solutions to the customer are vital to this role.

Applicants must have a full driving licence.

A Standard check with the Disclosure and Barring Service will be undertaken for this post to ensure that the successful candidate has no relevant convictions.

Closing date: Midnight, 23rd October 2016.

For further details of this post please visit our website by pressing the 'apply' button below.

We are an equal opportunities employer. Candidates with a disability who meet the essential criteria will be interviewed.