Complaints Handler

PTS Resourcing (UK) Ltd
77.00 - 86.00 GBP Daily
13 Oct 2016
19 Oct 2016
Contract Type
Full Time
Complaints Handler/Analyst
6 Month Initial Contract
Kegworth Location
GBP 77 - GBP 86 per day (Dependent on experience)

PTS Consulting is looking for an experienced Complaints Handler to join their banking client based in Kegworth for a 6 month initial contract.

The successful candidate will works as part of a dedicated team of people who support and deal with all chasers/escalations/complaints received. You will provide telephone support and provide a central point of contact and first/second level support using the incident management, request fulfilment and property requests systems.

Experience Required:

. Ideally you will have experience as a Complaints Handler, preferably within a Call Centre environment.
. Excellent communication skills written and verbal with the ability to build strong relationships
. Good organisational skills with the ability to channel & interpret information to maximum effect
. Self-driven and motivated
. Capable of working under pressure and tight deadlines
. Technical skills relevant to your team skills group
. Understanding of Continuous Improvement skills
. Flexible in order to meet business requirements
. Self-motivated, can take responsibility and use initiative
. Effective team working and the ability to build rapport

Why Apply?

. Opportunity to work for a FTSE100 Company
. Five weeks of paid training
. On site canteen
. Free onsite parking
. Investors In People Gold accredited organisation
. Customer Service Excellence Standard accredited
. Permanent opportunities
. Easy site access from Derby, Nottingham and Leicester
. In house dedicated training team
. Ongoing personal development and progression planning
. Fun environment which supports career development
. Wireless headsets: you aren't chained to the desk
. Opportunity to specialise and to progress

PTS is an Equal Opportunities employer and applicants are selected solely on the basis of their relevant aptitudes, skills and abilities. No applicant shall receive less favourable treatment on the grounds of sex, marital status, civil partnership status, trans-gender status, pregnancy, maternity, colour race, nationality, ethnic origin, religion, belief and sexual orientation.