Customer Service Officer

Capita Resourcing
13 Oct 2016
20 Oct 2016
Contract Type
Full Time

We're creating a standalone UK bank for our customers and all our employees to be proud of, focused on driving change in the banking industry. We'll do this by putting the customer at the heart of everything we do, servicing the communities in which we reside with the level of professionalism and friendliness that they expect. This is a unique opportunity to be part of a new UK bank from the outset, with all the exciting challenges and rewards that will bring.

The role
We are currently looking to appoint a Customer Service Officer for our branch in Portsmouth. This is a part time, role based on 21 hours per week, Tuesday, Wednesday and Thursday with an occasional Saturday. This is an opportunity to be a part of a well-established and friendly team.

Customers will come into our branches for many different reasons; some knowing exactly what they need and others seeking advice. In this role it will be your job to help them navigate all of the possibilities, in a simple, understandable and professional manner. That may mean you answering a straightforward question, or referring the customer onto a specialist colleague for more complex issues. If they walk out of the branch with all their questions answered and with a smile on their face, you'll have done your job.

About you
We are looking for a people-person, with the proven ability to deliver outstanding customer service. You'll have great listening skills and the ability to communicate with our customers to help them make the best financial decision.

You'll be comfortable using technology and with bespoke training, you will also be able to explain to customers the benefits of the different ways to bank with us. You'll be comfortable working in an environment where you are required to follow regulatory and operational processes which are in place to protect customers and keep their money safe.

You'll have a desire to continuously develop in the role and will always be looking for opportunities to improve your skills and knowledge.

What you'll get in return
*Upon joining the team you will receive an attractive reward package plus the opportunity to participate in a bonus scheme linked to helping our customers and the success of the business
*Generous holiday allocation of 33 days per year, made up of 25 days plus 8 bank holidays (pro rata for hours worked)
*A flexible reward package designed to benefit you as an individual - including discount vouchers for popular high street stores, discounted protection products such as life assurance and private medical cover, as well as childcare vouchers and other attractive options.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you'll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.