Courier Operations Controller

Based at our Head Office near Luton Airport
Competitive salary and career development opportunities for the right candidate
14 Oct 2016
28 Oct 2016
Contract Type
Full Time

National Sameday is a well-established business providing urgent express sameday logistics solutions to a diverse range of industries 24/7 365 days a year. We now have a vacancy as an Operations Controller to join our office based near Luton Airport.

Main Responsibilities:

  • Taking telephone bookings accurately and dealing with queries from clients and couriers
  • Maintaining our service level agreements with key clients
  • Monitor jobs to POD and completion keeping everyone informed in a professional and helpful manner and inputting details on our systems
  • Respond to emails requesting services or a quotation swiftly and in a polite and timely manner.
  • Be proactive and keep all staff or customers informed of any issues/delays
  • Provide a detailed and clear handover to Out of Hours staff highlighting any operational concerns

Key Skills Required:

  • Strong communication skills, both verbal and written, with a good, confident telephone manner when dealing with clients and customers
  • Computer literacy, ability to use and pick up our in-house systems and apps
  • Highly organized, effective and logical thinker with ability to multitask
  • Flexible approach to working hours – punctual and excellent attendance
  • Ability to work without constant supervision in a high pressured transport environment
  • Previous transport experience and good geographical knowledge

If you are interested in the above role, please send your CV with a covering letter to explaining how you meet the criteria. We will be offering a very competitive salary for the right candidate.

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