Customer Service Consultant - Part time or Full time
Hello, we're TSB, and we're different from other banks.
We don't do investment banking, overseas speculation or big corporate finance. We just serve individuals and local business customers - we call it "local banking".
Please note that start dates for these roles will be Mid November.
20 - 30 hours per week and flexible between 9am - 5pm Monday to Friday. Please note the salary and holidays stated are the full time equivalents and will be pro-rated based on part time hours.
As a Customer Service Consultant you'll be working within an already established team providing inbound telephony support to both our existing customers who have queries regarding their mortgage and you'll be working closely with brokers from across the country in order to ensure that our customers have a positive experience as they go through the mortgage application process.
You'll be the first point of contact for our broker population and be responsible for building trust and developing strong working relationships.
As well as liaising with solicitors and third parties who act on our customer's behalf, you will be responsible for delivering excellent customer service, meeting call quality targets and adhering to regulatory requirements for both policy and procedure.
To really succeed in this fantastic new role it goes without saying you'll be a team player with excellent communication skills, a desire to learn and a passion for delivering outstanding customer service. The mortgage market is constantly evolving so you'll be expected to develop a broad knowledge of how the intermediary market operates.
You will need strong communication skills both written and verbal. You will need to be able to use your own initiative to investigate and resolve queries at first point of contact and be willing to go above and beyond to provide the best service possible for our customers.
Previous mortgage experience is preferable but not necessary as full training is provided.
It's not just customers who get looked after at TSB. In return for your hard work, you'll enjoy a wide range of benefits too, including a quarterly performance bonus and 22 days' holiday. We'll also make sure that you have all the support and training you need to develop your skills. To top it all off, our flexible benefits allow you to choose cash or pick from a range of options such as Holiday Trading, Flex Card for discounted shopping, Dental Cover and Private Medical Benefits amongst others.