Training and Competence Manager

Nicholas Howard Ltd
20 Sep 2016
19 Oct 2016
IT, Recruitment
Contract Type
We are excited to be working on a brand new vacancy for our client in Manchester. We are looking for a Training and Competence specialist for our client who is an accredited and fully authorised Debt Recovery Litigation law firm based in Manchester. The Role The Training and Competence Manager’s primary function is to ensure that our employees have the skills, knowledge and expertise needed to discharge the responsibilities of the employee's role. This includes achieving a good standard of ethical behaviour. MAIN RESPONSIBILITIES The role of the Training & Competence Manager will be to support all induction and role based training activities ensuring that all employees leave training with a complete understanding of their role and the necessary skills and knowledge required to fulfil their role. Ensure that employees' training needs are assessed at the outset of employment and at regular intervals (including if their role changes) thereafter. The role is to review complete end to end people processes across the firm Regularly review employee competence through the development of a competence framework and take appropriate steps to ensure employees remain competent for their role. Provide appropriate training and support to employees to ensure that any relevant training and development needs are satisfied. Conduct training needs analysis, liaising with the Customer Outcome and Experience departments to identify trends and focus areas for training. Manage and maintain the firms e-Learning programme, including content creation and role based knowledge assessments Creation and delivery of all other training materials to satisfy client, regulatory and business needs. The role will involve providing support to new starters, supporting Team Leaders in measuring the performance of frontline staff. In addition to the above, the Training & Competence Manager may be required to carry out any other reasonable requests or ad hoc business activities as required The role will work closely with management teams to ensure training and competence standards are achieved and business objectives met. The role will involve contact and liaison with key internal stakeholders from all areas of the business as well as client relationship, operations and audit teams. EXPERIENCE AND SKILLS Working in an FCA regulated environment. Training and competence frameworks. Currently occupy a similar level role. Working with internal stake holders Managing client relationships. Strategy, planning and then delivering to that output Confident individual with natural influencing and interpersonal skills. Strong strategic vision Passionate about their role and with a strong drive to succeed Excellent communication skills, both written & oral, comfortable interacting (communicating) up to and including board level. Professional with clear integrity of approach. Passionate about providing high standards of customer and client service The Benefits A competitive basic salary plus a benefits package including 25 days holiday a year, pension, critical illness cover, health cash plan and death in service benefit.All applications will be reviewed within 2 working days and shortlisted candidates contacted within that time frame. This job was originally posted as