Cleaning Supervisor Slough

CAR, Pension,bonus + Benefits
22 Sep 2016
19 Oct 2016
Contract Type
Cleaning Supervisor Our client is currently looking for a Cleaning Supervisor to join their growing team on a permanent basis. You will lead, control, manage and improve the provision of Cleaning Management within a designated site to meet commercial, financial, customer service and quality requirements in the most effective manner. Duties and Responsibilities: · Directly supervise a defined number of Cleaning Operatives within their site, effectively planning and utilising resources to ensure consistent service provision. · Work alongside the Soft Services Manager supporting the management of the sites financial budgets; as well as identifying ways to drive efficiency savings through reducing surplus hours, over time, sickness, materials and consumables. · Manage the performance of the team by coaching, training and developing the team to ensure that they perform to their maximum potential, as well as quickly taking action using appropriate methods such as HR procedures if required to address any drop or inconsistencies in performance standards. · Ensure the service in their area excels both in terms of customer service, customer satisfaction, and quality. Support the SSM in creating a culture that embraces change, as well as looking for opportunities to add value to the customer. · Build strong relations with the customer on site, ensuring they are a key contact, regularly engaging with them making them feel valued and managing their expectations. · Ensure that all weekly site inspections and any required action plans on their sites are completed correctly and in a timely manner, making sure the customer is fully informed of progress. · Ensure compliance with all health and safety legislation and company policies, promoting the Zero Harm objective · Ensuring that all Cleaning Operatives are tasked appropriately and safely and have the necessary skills, experience, equipment (including PPE) and materials to perform their allocated tasks. What technical knowledge, skills and experience is required? · Proven experience of managing, coaching and developing a team providing a quality cleaning service within soft FM services industry. · Detailed knowledge of cleaning methods and standards such as BICS. · Ability to build and develop relationships with key customers, able to identify ways to add value and improve customer satisfaction. Also able to responds to customers day to day needs promptly and courteously. · An understanding of health and safety and Zero Harm. · Sound IT skills, must be able to use e-mail, Microsoft Word, Excel and other required computer software effectively. · Excellent organisational skills, able to prioritise workload, delegate effectively and work autonomously. · Ability to work closely with their workplace or regional union representative to help improve productivity and resolve any workplace conflict. · Strong team working ethos · Understands the impact of their own actions on the business As this opportunity offers a company van, a full UK driving license is essential and endorsements should be declared. It is essential that you live within a 30 minute commuting distance of Slough. This is an excellent opportunity to play a key role in this highly successful operation. If you are interested, please send your CV and covering information asap outlining your relevant experience. This job was originally posted as