eCommerce Data Analyst

Focusrite Audio Engineering Ltd
High Wycombe
25 Sep 2016
20 Oct 2016
Contract Type
The ecommerce data analyst will further the success of the Focusrite and Novation brands by providing consistent, concise and timely data insights for our global eStore’s. About the role: For CRM Data selections and extraction based on marketing campaign requirements. Building bespoke reports – Life time customer value, RFM, customer segments. Data mining and providing valuable data insights. Provide weekly and monthly reports on all customer / CRM activity. Reporting Creating reports using SQL Server Reporting Services. Supporting all aspects of business reporting across departments using reporting packages and databases (SQL, IBM DB2). Work with Insight reporting application. Develop suite of reports / dashboards for the eStore to support trading performance Web analytics / Personalisation Manipulate web analytics packages such as Google Analytics to derive understanding of page flows, funnel analysis, landing and exit page analysis, new vs returning user analysis, device analysis. Ability to modify these packages (e.g. adding custom eVars) Utilise personalisation and targeting technologies such as Monetate, CQ, Qubit – and optimally integrate with back end systems Work with product owner to report on performance of UX tests What we’re looking for: 3 year’s analyst experience in an ecommerce environment Proven analytical and problem solving skills Background in CRM/campaign reporting and analysis. Technical skills in Excel and SQL for data manipulation, extraction and analysis. Experience in segmentation, customer profiling and campaign analysis Familiar with tools such as Clicktale, Tealeaf etc. Strong commercial acumen Proven influencing skills across all levels of business (including board level) Exceptional collaboration skills - able to work effectively with a variety of different people About us We’ll be honest – Focusrite is a pretty great place to work. Incorporating both the Focusrite and Novation brands, we make music easy to make, from bedroom DJs to the greatest show on earth. Everyone who works here has an enormous passion for music: as it says on our website, sound is everything. We take that very seriously – though we have a lot of fun doing it. As the number one selling audio interface brand worldwide, Focusrite has an illustrious, prestigious, and, let’s face it, cool history. Alongside Novation, the hardware and software that we develop plays an instrumental (see what we did there?) role in shaping the sound of modern music. From amateur to pro, our goal is to help musicians to make their music the very best it can be. Music has always been an exciting thing to be involved with, and that’s not about to change. We embrace its evolution, and that means being open to new ideas. Our whole business is structured to let everyone contribute and be heard at all levels, and we make sure it’s a fun place to work. Benefits include company pension, life insurance, private healthcare, employee purchase scheme and share options, (Plus, you get free breakfast and lunch in the canteen. No really.). Company hack-days, making things easy days, lunch and learns, external visits – we’re all about innovation, fresh thinking and great, great products. We work hard. We are professional. We select really, really talented people. And we absolutely love our work. So if you think you can bring something new to the mix, we’ll be looking forward to hearing from you. This job was originally posted as