Senior Customer Service Executive

£8.50 per hour
25 Sep 2016
20 Oct 2016
Pertemps Kettering are recruiting for Senior Customer Service Executive on a temporary basis to the end of year initially with our Corby based client JOB PURPOSE In collaboration with the Corporate Partnerships and Client Services Teams, the Senior Client Services Executive will be responsible for managing the day to day relationships and administration of a range of Corporate Partner (Employer) clients including Tier 2 clients by providing the highest quality of service. To deliver personal objectives in line with the wider aims and objectives of the team, department, directorate To be a credible ambassador for our client, role modelling values and its professional code of conduct. To ensure that all resources are utilised effectively and responsibly, through a culture of continuous improvement which delivers value for money and quality service standards To fulfil the key responsibilities of the job role in a professional manner adapting to changing circumstances and reprioritising accordingly. KEY RESPONSILBILITIES Objectives To undertake all activities to deliver an excellent customer experience in line with the wider aims and objectives of the department, directorate To use agreed processes and regular customer contact to ensure high levels of satisfaction To identify and implement process improvements for team to deliver business benefits Customer Service To support the Partnership Managers in building client relationships To work collaboratively with peers and internal and external customers. To adhere to our client's Customer Service Charter. CMI Resources To comply with internal and statutory procedures relating to finance, IT, the environment, equipment and health and safety. To ensure all data input is accurate and relevant and complies with our clients requirements. To ensure that any issue that could affect your performance, health and safety, motivation, and engagement are brought to your manager's attention. JOB ROLE Relationship Management and administrative support for own portfolio of key Tier 2 client accounts Liaise with all key stakeholders to ensure the successful delivery of Institute products and services. Prepare and agree bespoke Service Level Agreements (SLAs) between all key stakeholderEnsure invoicing for key client accounts is carried out efficiently and accurately Timely dispatch of all programme/support documentation, ensuring cost effectiveness at all times Monitor and report on programme/course/student progress Assisting Client Support Team with Report production/Quality Assurance relating to our clients Products Deputise for the Client Services Co-Ordinator in periods of absence Proactively helping to build engagement and retention and seeking commercial opportunities to pass leads to the Corporate Partner team Attend regular meetings to build client relationships in collaboration with the Corporate Partnerships Team Support Corporate Partnerships and other stakeholders to develop new products and processes, including Apprenticeships Support the Client Services Team by ensuring all processed and procedures are relevant and kept up to date GENERAL RESPONSIBLITIES Lead by example. Adopt a personal style that enhances the reputation of our client and IC in order to foster respectful and professional working relationships Contribute positively to team working within our clients and to implement organisational objectives Take direction on projects and priorities from your line manager, which may vary from time to time Abide by organisational policies and practices Ensure that our clients and IC Brand values are fulfilled in activities undertaken Maximise our clients resources by building and maintaining effective inter-departmental relationships Hours are Monday to Friday 9am to 5pm with 1 hours unpaid lunch Pay rate is £8.50 per hour For immediate consideration please send a CV in word format by clicking on apply or call Jo Critchard on 01536 526449 for more information. This job was originally posted as

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