Customer Operations Team Leader

Recruiter
HR GO PLC
Location
Sittingbourne
Salary
£26000 - £30000 per annum
Posted
24 Sep 2016
Closes
20 Oct 2016
Contract Type
Permanent
I am currently recruiting for a Customer Operations Team Leader, based in Sittingbourne. The role will involve leading a small team in an efficient and cost effective manner, ensuring increased customer satisfaction, loyalty and retention. The main responsibility will be to improve the customer service experience, taking ownership of customer issues, developing procedures and standards, mentoring and developing team members, managing 3rd party haulier, and actively managing the customer service and transport functions. The successful candidate will have proven experience as a Team Leader in a customer service environment, have strong customer facing and communication skills, be customer orientated with the ability to adapt to different character types, and be able to multi-task, prioritise and effectively time manage. Previous experience from the construction industry would be desirable. This job was originally posted as www.totaljobs.com/job/66703848