Collections Advisors- Customer Service Inbound Operators

Mainline Employment Bristol
Bristol (City Centre)
From £18,000 to £18,000 per annum
14 Oct 2016
20 Oct 2016
Contract Type
Our client in central Bristol is looking for 5 Inbound Customer Service Advisors to start on a campaign from 7th November. This is a full time permanent position. Key Responsibilities: Inbound and outbound call handling. Carry out collections and debt recovery procedures in accordance with company policy and procedures, ensuring that collections performance measures are met. Be fully conversant in the end to end collections process to ensure clear advice and consequences of non-payment can be communicated to customers. Signpost customers to support and fee advice debt advice agencies where appropriate. Identify and explain bill reduction options for customers with affordability issues/vulnerable customers. Initiate legal or other action to recover monies due for both domestic and commercial customers. Establish and maintain rapport with customers - listen to, analyse and translate client and customer feedback into service improvement initiatives. Desired Experience: A proven Customer Services Advisor/Collector with experience in a high volume, customer contact environment with the ability to engage with customers and negotiate appropriate outcomes. Knowledge of contact centre technology and processes - both telephone and correspondence. A working knowledge of Microsoft packages. Desired Skills: Excellent Communication skills, with the ability to engage with customers and negotiate appropriate outcomes. Influencing & Negotiating skills. Problem Solving skills. Strong Team Player who strives to achieve team as well as individual targets Results Focused, confident and assertive. Professional, Enthusiastic and Flexible. Articulate, courteous, assertive, resilient and empathetic. Educated to GCSE or equivalent level in English and Mathematics This is a full time permanent position. You will be required to work 37.5 hours per work between the hours of 8am to 8pm Monday to Thursday, 8am to 6pm Friday and 9am to 1pm on Saturdays. You will be required to work varied shift patterns within these hours. £18,000 per annum plus bonus. This job was originally posted as