Estate Project Manager

Location
London (Central), London (Greater)
Salary
£25,000 - £34,000
Posted
31 Oct 2016
Closes
14 Nov 2016
Ref
Hou/sov 2016
Contract Type
Permanent
Hours
Full Time

Estates Project Manager 

Requirements

  • Minimum 2 years leasehold service charge property management within the London area.
  • Membership of relevant professional bodies and to hold either RICs or IRPM affiliation
  • Ability to manage a portfolio of properties on a day to day basis
  • Advanced knowledge of Grosvenor Systems Propman software.
  • Wide ranging Compliance knowledge.
  • Website knowledge

Responsibilities

  • To develop and maintain a customer service that meets legislative, regulatory and best practice standards
  • To manage a portfolio of properties
  • Manage onsite staff
  • Participate in the Health and Safety Policy of the company and report to the Chief Operations Officer regarding any dangers; hazards or other defects/issues that may be encountered.
  • Managing project budgets and project resources.
  • Communicating with stakeholders to clarify the desired outcome of a project.
  • Carrying out regular reporting (at the request of the Chief Operations Officer) in relation to SLA compliance.  Recording actions taken or to be taken and any escalations.
  • Liaise and communicate with the Chief Operations Officer to respond promptly with service requests, queries and complaints and to communicate a resolution
  • Liaise with the Health & Safety Office to ensure all property is managed in accordance with key Health and Safety legislation including, but not limited to, Fire Safety, Asbestos and Legionella / water hygiene control regulations
  • Maintaining the Planned Preventative Maintenance (PPM) and Statutory Compliance Programme for the services under their control.
  • Manage, coordinate and issue all PPM’s to their Maintenance Teams and achieve the agreed SLA’s within the timeframe agreed.
  • Collating completed PPM worksheets and reviewing for any additional works identified therein

Personal Qualities

  • Detailed operational understanding of facilities maintenance and building services within a client focused environment.
  • Experience in aspects of general building PPM schedules.
  • Experience with similar maintenance duties including fault diagnosis, rectification.
  • Building Management Systems experience.
  • IT literate FM Management Information Systems, MS Word, Power point and Excel.
  • Sound commercial and financial awareness.
  • Contracts manager (security services)

Project manager

  • Experience of Supervising and controlling similar contracts/site delivery teams.
  • Ability to produce detailed reports for the customer and Chief Operation Office.
  • Ability to communicate with customers, verbally and in writing, adapting to differing audiences and delivering difficult messages whilst maintaining positive influence
  • A confident and friendly professional with a diplomatic approach
  • Ability to build and maintain mutually beneficial relationships
  • Strong customer focus, continually aiming to improve service demonstrates self-discipline and flexibility.  Resilience in the face of conflicting demands on time, workload and resources, and/or changing business priorities.
  • Deliver an effective service to customers
  • Confident in making positive decisions
  • At ease working on your own initiative and as part of a regional team
  • Strong problem solving skills
  • Flexibility to work outside office hours and attend evening meetings