Are you a Veterinary Nurse - looking for a new challenge?

Recruitment Solutions
West Malling
Competitive, depending on experience/level
04 Aug 2016
19 Oct 2016
Contract Type
One position remaining for a Pet Insurance Claims Handler with a lovely company located on Kings Hill, specialising in insurance This role is absolutely ideal for an individual who has worked, or who is currently working, as either a QUALIFIED OR UNQUALIFIED VETERINARY NURSE, or Vet Care Assistant, with a desire to move into a role of this nature. It is recognised that individuals who have worked within the veterinary arena in this capacity, will have a good/reasonable understanding of the more technical terminology/general vocabulary used with Pet Insurance Claims and therefore, more easily embrace the requirements of the role, including communicating effectively with individuals over the telephone regarding their Pet Claims, although on the job training and support within the friendly Pet Insurance Claims Team, will be provided. You will be handling incoming calls relating to Pet Insurance claims, gathering any necessary information required in an efficient and timely manner, updating the system records to accurately and clearly reflect the claim journey and keeping the customer informed at all times, in accordance with the principals of Treating Customers Fairly, or as you would wish to be treated. Our client is very keen on delivering, in terms of customer excellence and working to exceptionally high standards at all times ensuring a smooth flow through the process from initial claim to settlement. Additional skills we are seeking: Excellent written and verbal communication skills The ability to prioritise workloads and work to deadlines Outstanding interpersonal skills Respect for business and customer confidentiality Organised and methodical Any additional previous experience gained within a friendly contact centre setting could be helpful The ability to deliver in terms of exceptional levels of customer service Applicants must be educated to a minimum GCSE standard A - C or equivalent. Attractive salary available, depending on level of experience. Woking within and friendly and supportive team environment and within wonderful working conditions. Please email your CV as a Word document asap. This job was originally posted as