Key Account Manager

Ideal Recruit
From £40,000 to £40,000 per annum (this position includes a company ca
22 Sep 2016
22 Oct 2016
Contract Type
The Key Account Manager will manage and develop a strategic relationship with key accounts and support the development and growth of the account with a team of account managers. This will ensure all needs are met by both parties and a clear strategy is laid out for all areas of supply within the organisation. The Key Account Manager can be home based, and will also work from various site locations. You must be able to attend regular meetings at the Burnley location. Experience in a similar role is essential, preferably in the packaging industry. Roles and Responsibilities: The Key Account manager has four main key roles and two subsidiary roles and is managed and measured across the major responsibilities as defined below. Strategic Business Advisor: • Has the ability to understand and anticipate clients existing and future needs in depth and communicates this within the company and the broader customer organisation • Develops compelling solutions to clients business challenges through a concise understanding of the client and their markets • Taps into the wider resources and skills within the company to develop client/partner solutions • Brings fresh insight to our global clients business that will help them deliver competitive advantage through working with the company • Develop joint strategies that are mutually beneficial to all partners within the account Business Manager: • Retains overall responsibility for the profit and loss and expansion growth achieved in the key account • Formulates and directs the key objectives behind account growth and retention through constant articulation of a an executive level win/retention strategy • Acts like a business manager being fully conversant with financial and strategic planning tools, including profit and loss and other mainstream accounting conventions • Responsible for setting and the delivery of key business metrics; turnover, profit, product portfolio growth, through the formation and execution of a detailed Key Account Plan • Allocates resources from the company and tracks their performance; makes adjustments to resources as necessary to achieve the plan • Develops and delivers an agreed set of performance metrics / business review information to the customer in an agreed format • Continually strives to improves ways of working for both businesses and works on a “five to drive” strategy to ensure continuous improvement for both parties. Relationship Architect: • Builds and manages internal/external relationships involving all stakeholders and influential bodies • Demonstrates ability to relate to people at all levels in the organisation from the shop floor to the CEO • Manages the contact matrix ensuring that all potential points of contact and influencers are being served appropriately and manages all internal and external political tension inside the client and the company • Bring fresh insight to clients business that will help them deliver competitive advantage in their market Team Leader: • Motivates and sets task direction for team members (AM’s) without direct hierarchical control and uses strong influence skills to achieve this • Builds, coaches and leads cross/functional teams that are able to anticipate and deliver solutions to meet global and regional clients requirements • Communicates strategy and direction effectively across the team, both in own and clients organisation • Involve the team in the creation of the KAM plan and maintains levels of motivation through regular updates • Effectively balances their own time between team, organisation and client requirements Subsidiary: Project Director: • Provides professional management of high profile delivery projects demonstrating clear leadership and regular communication of project milestones • Ensures clear control of high-pressure situations in the project delivery, demonstrating decisiveness and presence when dealing with colleagues (within the remits of the KAM role) • Ensure that unacceptable performance and/or inappropriate behaviour that does not align with the values of the company is managed and corrective action is taken Brand Promoter: • Works effectively with the Marketing function of the company, offering insight into the clients business market and commissioning research that is a direct benefit to all in the company • Enhances the image of the company within the marketplace and within the client by demonstrating clear expertise in the industrial packaging market (this position includes a company car, bonus scheme and pension). This job was originally posted as