Technical Call Vetting Engineer

Recruiter
Petrie Recruitment
Location
Cardiff (Caerdydd)
Salary
£21k plus shift premium
Posted
24 Sep 2016
Closes
19 Oct 2016
Sector
IT
Contract Type
Permanent
The Role: • Working with the customer, remotely diagnose and rectify fault logged on customer’s equipment to ensure full functionality according to the manufacturers’ specifications. • Where a remote fix is not possible identify, order and monitor the progress of any parts required by a visiting field service engineer. • While diagnosing the fault keep the customer informed at all times of the progress of the work. • Reporting to the customer’s relevant helpdesk, where necessary, in accordance with the escalation procedures of the relevant customer. • Updating the contact centre computer system at every stage to ensure smooth communication between the company and the customer. • Completion of all relevant documentation to allow performance reports to be produced in a timely manner to monitor customer service. • Provide technical support to FSEs and customers on a broad range of IT equipment and peripherals. What the company is looking for in the successful candidate: • Candidates must possess pc maintenance experience or relevant qualification. • Ideally applicants will also possess knowledge of PCs and peripheral devices, mechanical ability would also be an advantage. • The person must possess the ability to think logically and clearly, able to make decisions and use their own judgement. • The individual needs to be self-motivated with the ability to organise and prioritise their work in order to meet the customer needs in a timely manner in line with the companies contracted commitments. • The successful candidate will be flexible, willing to work a rotated shift pattern when required which may include weekend and late shift working to meet the needs of the customer. For further vacancies, please visit http://www.petrie.co.uk Follow us on http://www.twitter.com/PetrieRecruit Receive updates via http://www.facebook.com/PetrieRecruitment/ LinkedIn: https://www.linkedin.com/company/petrie-recruitment This job was originally posted as www.totaljobs.com/job/66702802