Gateline (ATG) Officer/Customer Service

Carlisle Group
£8 per hour - Between 20 to 40 Hours Per Week
24 Sep 2016
20 Oct 2016
Contract Type
SUMMARY Job Title: Gateline (ATG) Officer/Customer Service Reporting to: GateLine (ATG) Supervisor Location: Chelmsford. Hours of Work: Between 16 to 38 Hours Per Week - Covering Annual leave, sickness Basic rate of pay: £8.00 Per hour All submissions must include a CV and will be sent to the recruiting supervisor, Gerry Achilihu. JOB OVERVIEW Carlisle are currently seeking a Gateline Assistant to deliver a safe, attractive retail station environment, participating in the safe running of trains and a safe station environment by complying with the Rule Book and local safety directory, promoting all relevant marketing literature and service information and providing the highest possible standard of advice, information and service to our customers. An awareness of Ticketing & Settlement Agreement and Station Access Agreement as far as they affect the station operation MAIN DUTIES AND RESPONSIBILITIES This role will include a variety of tasks including the following: •Comply with all safety requirements as defined, ensuring personal safety and that of others at all times. •Communicate effectively with other staff and customers in the interests of safety and customer service using information systems as supplied. •Respond to customer requirements and generate solutions by carrying out the Customer recovery policy, keeping business needs in mind. •Report delays, irregularities, equipment failures or any incident affecting, or which may affect, the safety of the line or service to the customer. •Carry out emergency procedures as locally specified & a note in Station Log Book while you resume duty. •Ensure currency of all Rules, Notices and Retail circulars and publications that may affect your working environment or product knowledge. •Carry out general cleaning duties in accordance with laid down schedule on Gated Area & surrounding with Gate Bin too. •Ensure that ticket gates are functioning correctly •Actively check tickets •Actively comply with the detail of the Security Advice Booklet and local security arrangements. Qualifications and Experience Essential: •Written Communication - Writes in a clear and concise manner, using appropriate grammar, style and language for the reader. •Oral Communication - speaks clearly, fluently and in a compelling manner to both individuals and groups, holds others attention when speaking. •Must live within reasonable distance of work location and able to demonstrate they can travel to location of work for prompt start to the shift. Desirable: Resilience - Maintains effective work behavior in the face of setbacks or pressure. Remains calm, stable and in control. COMPETENCIES Personal Attributes: •Customer Service Orientation - Proactively seeks to service and help the customer and is empathetic towards customer needs; listens and gets on with them. Actively works towards customer recovery. •Flexibility - Successfully adapts to changing demands, conditions and scenarios. Will be Trained as per client Contractual requirements with Gateline & Competency Card to work at ATG with Health Safety Procedures. If you wish to apply for this position, please apply via the 'APPLY' at the bottom of this advert. The advert will be sent to the recruiting Manager Gerry Achilihu. Please note, if you are successful, you will hear from the Recruiting manager/supervisor advising with regards to the next stage of the recruitment process. If you do not hear from the Recruiting manager/supervisor, unfortunately you have not been successful, but thank you for taking the time to apply for the position This job was originally posted as