Internal Account Manager

24 Sep 2016
19 Oct 2016
Contract Type
POSITION SUMMARY This is an inside sales role based in Warrington. The role is to define and deliver internet based services to businesses typically ranging from 10-250 employees in size. Key objectives of the role are: To develop and grow an assigned base of customers through upselling, cross-selling and re-contracting services. Grow the existing customer base through upsell, cross-sell and re-contracting. Create and drive campaigns in conjunctions with colleagues, manager and relationship marketing. Progressing deals along the sales cycle and closing business. Developing a good understanding of a customer’s business in order to propose technical solutions that add value to them. Acting as the customer sales ‘owner’ within Claranet and taking responsibility to ensure customer expectations are consistently met. ESSENTIAL DUTIES AND RESPONSIBILITIES To identify and close out sales opportunities against set targets through cross-selling, upselling and retaining existing customers and to prospective new customers. The majority of sales activity will be through contact with existing customers. Key focus will be placed on: Maximising use of telephone based sales and online tools Calling customers to uncover opportunities across our portfolio of products and services. Proactively engaging with customers to ensure they are aware of the range of services offered by Claranet and how they align to the customer’s business objectives. Retaining and re-contracting existing services. Upselling and cross-selling new services to existing customers. To qualify and hand off larger, complex opportunities to the high touch field sales teams. Build positive and consistent relationships within your account base. Supporting marketing campaigns and recognising and closing opportunities that may arise for prospective new customers of Claranet. Communicating with customers to keep them fully aware of the launch of new services and roadmap. Being knowledgeable in our portfolio of solutions. Developing and managing opportunities in line with the defined stages of the pipeline. Providing accurate forecasts and reports on activity and sales performance when required by management. Ensuring full compliance with internal processes including accurate maintenance of CRM records. KPI’S Net bookings growth (growth – churn) The development and growth of your account base as defined by your Manager Forecasting accuracy Pipeline size and movement Activity measured by number of calls and interactions. POSITIONS SPECIFICATIONS Proven track record of sales target achievement Solid commercial awareness At least 12 months Telesales, sales and / or account management experience within an IT Services environment. Demonstrable track record of building customers relationships. Ability to communicate at all levels, both written and verbal. Strong team player with the capacity to make decisions Understanding of the IT Services industry Ability to manage a sales pipeline Excellent selling and negotiation skills. Ability to work under pressure. Resilence, tenacity, competitive spirit and desire to succeed This job was originally posted as

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