Junior Support Consultant

root2 recruitment
24 Sep 2016
19 Oct 2016
Contract Type
JUNIOR SUPPORT CONSULTANT SAXILBY, LINCOLN £15 - 18K (DOE), plus monthly individual, team and departmental performance bonus free gym membership free parking Hours of work - 40 (Monday - Friday - 08.45 - 17.15) If you have an interest in IT, or perhaps you are a gaming fanatic, we have a great opportunity to kick start your career working within an exciting, vibrant customer services team. Full training will be provided and your career progression will be supported and encouraged. Key Responsibilities after full training: To provide first line support to customers. To ensure requests for support are dealt with promptly and appropriately. Redirect or escalate support requests to the appropriate person or team as required. Pro-actively provide information to users on the progress of outstanding support tickets. Liaise with colleagues within Support and other teams to ensure continuity of service for all users. Participate in appropriate training activities and encourage and support other colleagues in their development and training. Occasionally participate in client Go Lives at customer premises in order to achieve a better understanding of how specific client's businesses work. Personal Specification: Enjoy talking on the telephone Well organised with good prioritisation skills Be motivated and client focused A team player with ability to work on own initiative and as part of the team Excellent communication skills Approachable with a willingness to help others Excellent literacy skills both written and verbal Ability to present information in a friendly yet professional manner Excellent IT skills Ability to learn quickly and accurately Have previous customer/client care or support experience Company benefits: Competitive annual salary Regular performance and salary reviews Attendance bonus scheme 3 weeks paid OrderWise tuition 22 days paid holiday per year 8 days paid UK bank holidays Easily accessible working location Weekly baskets of fruit for each department Childcare Voucher Scheme Company Pension Scheme Free parking Modern, warm and friendly working environment Access to fully equipped private Company Gym You may have previous experience or would like to work as, Service Desk Support, Customer Service Advisor, Help Deck, Trainee IT support. Lincoln, Gainsborough, North Hykeham, Scampton, Market Rasen, Wragby This job was originally posted as www.totaljobs.com/job/66695332

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