Technical Assistant

S2 consult limited
Waltham Abbey, Essex
From £18,000 to £20,000 per annum
17 Oct 2016
16 Nov 2016
Contract Type

Technical Assistant

Company: Distributor of BAKING INGREDIENTS

Salary: £18,000-£20,000

Reporting to: Deputy Technical Manager & Technical Manager

Based: Technical Department, Waltham Cross. Occasional travel may be required.

Hours: Normally 0800 to 1700, Monday to Thursday, 0800 to 1600 on Friday with flexibility required to suit work load.

Key Contacts: Suppliers and customers. All internal Departments Some contractors.

Qualifications: Food based qualification preferred or a Scientific background.Ideally a graduate looking for their first role.

Experience: Experience in the bakery ingredients industry an advantage, but not essential. Full training will be provided.

Personal Qualities: Strong communication skills, orally and written. Ability to work under pressure. Focussed on customer service. Structured organised approach to work. Able to work as part of a team, deputising as necessary, and to use initiative and ATTENTION TO DETAIL.

Key Job Elements: The role is wide ranging, covering the provision of information to customers and meeting the needs of our BRC Storage & Distribution accreditation. It will include:

Customer Service:

·Completion of self audit questionnaires from customers.

·Completion of customer format specifications

·Response to enquiries on applications and specifications.

·Sourcing and supply of customer samples.

Supplier Assessment:

·Assessment of returned supplier questionnaires.


·Recording and investigation of customer complaints.

·Complaint summaries and trending reports.

·Daily check and monitoring of quarantined stock in the warehouse.


·Development and issue of K&B format specifications.

·Issue of short format specifications.

Internal audit and calibration:

·HACCP, Food Safety, Equipment and other internal audits.


·Glass & rigid plastic audits.

Routine product examination and analysis:

·Routine product analysis.

·Life extensions for products nearing end of life.

·Organoleptic assessment of new & existing products.


·Maintenance of training records and matrix.

·Issue of induction training to new starters.

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