Technical Support Engineer

TechHub Ltd
£17,000 - £24,000 + excellent benefits!
17 Oct 2016
16 Nov 2016
Contract Type
1st Line Technical Support Engineer

£18,000 - £21,000

This role is based near Stockport, Greater Manchester.

TechHubis proud to be working with a leading IT Solutions company. As part of an exciting growth strategy the company requires a 1st Line Support Engineer to join the team

About The Job

The successful candidate will be responsible for the following:

- Diagnosing and resolving technical issues.

- Remotely connecting to customers site to provide training/support.

- Training users on functionality of our products.

- Logging calls and escalating to 2nd line/R&D as per SLA's.

- Provide business customers with a point of ownership throughout the duration of a support call, ensuring that the customer is kept up-to-date.

- Swiftly escalate any customer complaints or issues to company management.

- Maintain and develop technical knowledge in line with Product development/

Required Skills

Essential Skills:

- Demonstrable Support & Project based working ethics

- Good Computer literacy skills

- PC hardware knowledge including fault diagnosis

- Exposure to bespoke software is advantageous

- Some exposure to SQL Server is advantageous

- Experience of PC set-up and installation & configuration

- Good understanding of Windows XP / 7

- Experience and understanding of TCP/IP, routers, switches & basic network technologies


- 25 days holiday P.A.
- Bonus.
- Competitive Salary.
- Flexible Working.
- Life Insurance.
- Medical/Health Insurance.
- Pension Scheme.

Candidate Hints

This job is full-time permanent only.

Visa sponsorship will not be provided for this role.

1st Line Technical Support

£18,000 - £21,000

This role is based in Manchester.

Please note that candidates must be eligible to live and work in the UK without restriction in order to be considered for this role.


This role is advertised by TechHubwhich is a leading international technology recruitment company specialising in the multiple areas of technical staffing within IT Project Management, Software Development and Testing, Information Architecture, Infrastructure, Communications, Business Analysis and Change Management. TechHubis acting as an employment agency on behalf of the client. For further information please search for "TechHub Recruitment".

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