Helpdesk Administrator

Resourcing Group
£17k - £19k pa
17 Oct 2016
16 Nov 2016
Contract Type
Resourcing Group are recruiting for a helpdesk administrator, which is the first point of contact for Estate Services and the wider Facilities Directorate. By acting in a welcoming and professional manner, you will provide a positive first impression of yourself and the University to visitors.

As an active team member you will assist in the day-to-day running of the Helpdesk, undertaking administrative duties and supporting the management teams, colleagues across the University, and external customers.

You will have experience of working in a busy customer service environment, and of dealing with customers by telephone, email (Microsoft Outlook), and face to face.

It is essential that you hold an English Language GCSE at Grade C or above, or an equivalent qualification. You will need good organisation skills, including attention to detail, the ability to work co-operatively in a team and on your own initiative, and the ability to analyse data and prepare reports.

Our Facilities Support team operates between the hours of 8am and 4pm and 10.00am to 6.00pm.

Resourcing Group is acting as an Employment Business in relation to this vacancy.