Rent Income Officer

Retinue Solutions
£14.99 p hour
17 Oct 2016
16 Nov 2016
Contract Type
A leading housing association is looking for a Income Officer to be responsible for the collection of YH income for rents, service charges, supporting people charges and repair recharges from social housing tenants and garage tenants for a defined patch of properties, working to agreed performance targets

Monitor accounts whilst maintaining accurate records to ensure appropriate action is taken in accordance with YH policies and procedures. Representing YH in court using professional and well prepared casework. Home visits will be undertaken to ensure the end to end delivery of collection is evidenced and appropriate action is taken.

Work with the Income Advisors in delivering the caseload management inline with policy, procedure and agreed targets.

Minimise evictions, working with the neighbourhood teams but were necessary attend eviction contributing to the management of void properties by reducing associated costs.

Full Liaison with key stakeholders in respect of customers' debt and their rent accounts. Ensure that YH customers housing benefit and supporting people benefit claims are managed by providing advice and support. Maintaining an all round knowledge of welfare benefits.

Ensure appropriate referrals are made to the Benefits and Money Advisers and external agencies by signposting YH customers to relevant services.

Liaise with other teams within YH, in particular the Neighbourhood Officers to ensure that amounts due are collected in a timely and cost effective way.

To work in collaboration with the Neighbourhood Officers and Community Investment team to address the worklessness agenda and seek out opportunities and provide advice.

To manage affordable arrangements and target activity to ensure YH customer repayment plans are maintained.

Work with the Income Manager to develop targeted campaigns and implementing action plans that reinforce paying rent on time and in accordance with tenancy agreements.

Please contact Ashley Diamond on *************

Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer.
Retinue Solutions is acting as an Employment Business in relation to this vacancy.