IT 2nd Line Support Analyst

Executive Recruitment Services
City Of London
£28k - £33k pa
17 Oct 2016
16 Nov 2016
Contract Type
IT 2nd Line Support Analyst
£ Competitive

Do you have what it takes to join a stable, fast-growing company as a 2nd Line Support Analyst that encourages professional development, fosters teamwork and rewards ingenuity? Then this is the opportunity for you!

As one of the UK's top 20 accountancy firms, this is beyond what you'd expect in a job!

We realise that our employees are one of the key to our successes. We look for Support Analysts who share our passion to thrive and generate results. To join a team of like minded individuals you MUST be comfortable in the following:

* Ensuring that a high level of customer service and support is provided

* Escalating problems where necessary to management or third party suppliers

We are growing rapidly and have a number of exciting positions available at our London office!

IT 2nd Line Support Analyst key responsibilities:

* Diagnosing and resolving technical issues
* Assist with troubleshooting and resolving infrastructure issues
* Handling escalated calls from first / second line members
* Provide support to users via telephone, email and remote control
* Confident, clear and professional telephone manner
* Log calls via the helpdesk call logging software
* Excellent written and verbal communication skills
* Keeping documentation up-to-date
* Liaising with 3rd parties and suppliers
* Administration support via Active Directory
* Carrying out daily check on firms infrastructure systems
* Flexible rota - Out of Hours cover on weekends

IT 2nd Line Support Analyst Requirements:

* Strong knowledge of Microsoft Windows 7
* Strong knowledge of Microsoft Office 2010
* Good knowledge of Microsoft Windows server 2008 / 2012
* Good knowledge of XenDesktop 7.9
* Knowledge of HP Printers
* Knowledge of Exchange 2010
* Knowledge of Apple iOS (iPad & iPhone)
* Knowledge and understanding of TCP/IP / DNS / DHCP / Active Directory
* Experience of working with VMWare Workstation for troubleshooting / diagnosing
* Beneficial but not essential, knowledge of Avaya VOIP technologies
* Beneficial but not essential, knowledge of accounting packages
* Beneficial but not essential, knowledge of Microsoft System Centre Config Manager 2007

If you think that this would be a great opportunity for you and you have the required skills, please apply with a copy of your CV to me today, or alternatively call Sian Rouse on ************ for further details!