Technical Support Engineer/Application Support

Hurren & Hope Limited
£40,000 - 45,000 + Benefits
17 Oct 2016
16 Nov 2016
Contract Type
Technical Support Engineer/Application Support - 3rd Line


Up to £45,000 pa. + Extensive benefits package

ASAP - Urgent Hire

Technical Support Engineer who can demonstrate previous external user application support experience requiredto join busy team in Woking as part of a global technology company. The successful candidatewill be working in a 3rd line capacity, supporting external end users responsible for in-depth troubleshooting, replication, diagnosis and resolution on issues relating to a diverse product suite. This role will see you working with a sociable team of Engineers supporting a wide range of end users across this global entity taking complete ownership of a support enquiry from start to finish.

The successful candidate will display a flexible approach to work able to adapt to a busy changeable environment with the breadth of knowledge to back this personality. Although the majority of work will be at the 3rd line level, the team has no room for diva's and you will need to roll your sleeves up on some 1st and 2nd line fixes as well.

Key Experience Required -

- Previous Technical Support/Application Support experience, ideally working on bespoke applications and products in a vendor environment
- Experience of communicating with external users across diverse geographic locations from a technical persepctive
- SQL fundamentals (able to form basic queries, data interrogation, manipulation etc.)
- Active Directory or LDAP experience
- Windows Infrastructre skills are a plus - Server 2012/OS
- Cyber Security or Authentication/Identity Management Product exposure highly advantageous, although not essential
- First rate communication and team player skills

The company are a sizable global entity with an enviable reputation and turnover, with technology not only a key aspect in how they work but actually their source of revenue as well. The company have scaled up over the past few years and is showing no signs of slowing down, offering a great time to come on-board. Given part of this role will be working with specialist products, full training will be providedtogether with a competitive starting salary up to 45K, healthy benefits package and bonus potential.

Hurren and Hope have been a long standing partner to the organisation for a number of years and boast a great working relationship with the Hiring Manager. If this sounds of interest, please get in touch with a copy of your latest CV for a confidential chat.

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