Senior IT Support Technician

Oliver James Associates
£30k - £40k pa
17 Oct 2016
16 Nov 2016
Contract Type
Job Title Senior IT Support Technician

Reporting to Head of IT

Established in 2002, Oliver James Associates is a global specialist recruitment partner to the Financial Services, Professional Services, Commerce & Industry sectors.

Our shared values define our working practices and help guide our decisions, actions and behaviours; innovation, passion, adaptability, partnership, respect and excellence. At the core of our six values is the collective aspiration to be the most valued and essential recruitment partner, globally.

Reporting to and advising the Head of IT you will have responsibility for the support and maintenance of all global IT Services including but not limited to VDI, CRM, Databases, Networks and Servers.

Responsibilities: Key responsibilities will include but not be limited to the 2nd/3rd line support of all IT infrastructure including networks, VDI environments, telephony and other services.

You will join the IT team as a technical escalation point for the support and development team, supporting a variety of infrastructure and software issues.

You will also get involved in varying project-based work, managing infrastructure projects to continuously improve speed, efficiency and scalability of production systems.

Key Technical Disciplines:

Windows Server up to 2012 R2

Windows Client 7,8,10 & Embedded.

Office365 / ADFS / Mimecast

Active directory / group policy

Networks (DNS, VLAN, MPLS, VPN)

Cisco ASA / Firepower Services

Cisco Meraki (Switches and Wireless)

F5 Big IP


Cisco UCUM

VMWare & Hyper-V

Audio / Visual

Excellent fault finding/troubleshooting ability

Windows OS (Windows 7, 8 and 10, Server 2008 and 2012), Active Directory, SQL Server, Networking, VoIP, Cisco UCUM, Cisco Meraki, Cisco ASA, Anti-virus, Office 2013, Exchange and Office 365. Any application development or scripting experience would be advantageous

Travel: Based in our Manchester office travel to other offices (Manchester, London, Hong Kong, New York) will be minimal but required on occasion.

Years' Experience: 3 years+ (ideally with exposure to desktop, server and infrastructure operations in a medium to large business)

Qualifications: MCSE, MCITP-EA, MCTS and or other MS Certifications, VCP, relevant Cisco qualifications or experience. Other relevant qualifications

Personality metrics: A strong communicator and proactive team player (friendly, credible, articulate and proactive) that can work with an ambitious sales force.

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