Junior Service Desk Analyst

Lucid Support Services Ltd
£18 - £20k
17 Oct 2016
16 Nov 2016
Contract Type
Junior Service Desk Engineer - Surrey

An exciting and rare opportunity has arisen for a highly motivated Junior Service Desk Engineer with the drive and determination to progress there career with a thriving organisation. You will be responsible for maintaining user uptime and improving their computing experiences through effective remote monitoring, maintenance and problem identification and resolution activities, as well as growing and developing the organization's perception with existing customers through exceptional customer service.

Job duties include utilizing remote monitoring and management (RMM) and professional services automation (PSA) solutions along with other service-specific tools and technologies to deliver remote user support services and update service request information, answer technical support calls, assign ticket severity, prioritize work accordingly, and collaborate and work with other staff and vendor support resources to resolve issues.

Skills Required:

- 1+ years' 1st/2nd line technical support experience
- Experience of technology support, including: Windows 7, Office 2010, Exchange, AD etc.
- Troubleshooting user problems over the phone and with remote control technologies
- The ability to manage, maintain, troubleshoot and support our users' networks, equipment, software and services with the support of a team
- Strong interpersonal skills required to effectively communicate with users and vendors
- Valid driver's license would be an advantage
- The ability to learn quickly and adapt to changing requirements

If you are available and interested, then please apply for further details

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