IT Support Analyst (1st/ 2nd Line)

DCV Technologies Limited
£26,000- £28,000 per annum + benefits
17 Oct 2016
16 Nov 2016
Contract Type
IT Support Analyst

We're currently seeking an experienced Support Analyst to join our growing law firm based in Leedson a permanent basis.

This would suit someone with at least 1 years' experience in a similar 1st/ 2nd Line Support role, within another law firm or professional services environment.


- Providing 1st and 2nd line support to the Firm's 410 user base.
- Working as part of the IT team, which currently comprises 12 members, 5 of whom work on the service desk.
- Working to resolve helpdesk queries over the phone and in person, equipment configuration, back up maintenance and software installation.
- Dealing with 3rd party suppliers and regular visits to our other offices in Birmingham, Londonand Winchester.

Technical skills:

- Be proficient in supporting Windows 7 and MS Office 2010;
- Have experience in day-to-day administration of Active Directory (creating accounts, knowledge of group membership etc.) and MS Exchange 2010 (creating mailboxes, managing permissions etc.);
- Be experienced in supporting case management systems - ideally candidates would have experience in supporting LexisNexis VisualFiles;
- Have basic networking experience - patching, knowledge of DNS/DHCP;
- Ideally have experience of VMware Horizon View or other VDI technologies
- Have some experience with digital dictation systems; and
- Be proficient in Desktop and Laptop PC hardware and software (Windows updates, Anti-Virus etc.) maintenance as well as building/imaging PCs.

Candidate Background:

- Candidates should ideally have at least one year's previous experience of working within a professional services environment.

- Excellent verbal and written communication skills;
- The ability to communicate professionally at all levels within the Firm;
- Strong problem solving and analytical skills;
- The ability to work calmly under pressure and to manage the expectations of demanding clients; and
- Excellent attention to detail.

This is a rapidly expanding, top 100 legal firm offering a long term career and progression. If you have previous Support experience within a professional services environment and you're seeking a new challenge, apply now for further information!

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