Senior Customer Success Manager

Opilio Recruitment Limited
£30,000 to £40,000
17 Oct 2016
16 Nov 2016
Contract Type
Are you searching for your next Senior Customer Success Manager role? This could be your next step towards your career goals! My client is part of a unique business in the SaaS industry - they deal with Enterprise companies and help them in research and development towards new products and ideas.

This company are looking for their next Senior Customer Success Manager to help guide their clients and partners through their Research and Development process. Could this be you?

Role and Responsibilities

As Senior Customer Success Manager, you will be responsible for the following:
* Engage regularly with customers via strategic and operational reviews to evaluate needs and strategic direction
* Present value proposition and product features to audiences ranging from Senior Executives to technical stakeholders
* Ensure internal alignment on account strategy by partnering with the Sales Account Directors to develop and execute on account plans.
* Become an expert on the customer's deployment and the go-to person for their strategic business direction
* Help educate customers on the value they can generate from the power of their solution
* Continually assess, document and analyse customer progress toward stated goals, desired outcomes and results
* Facilitate relationships across various customer teams, departments to further strengthen partnerships
* Ensure customers employ best practices and their solution is optimised for maximum value
* Ensure any account issues are resolved quickly, leveraging resources from across the company as needed
* Present to customers product roadmaps with emphasis on features most relevant to the given customer
* Gather customer product feedback and communicate with product management to shape product roadmap development

Experience and Skills

The successful Senior Customer Success Manager will have the following:
* Complete fluency in German, French, Italian or Spanish would be a great advantage
* 3 + years' experience providing strategic advisory services and account management services
* Experience with cloud-based/SaaS solution offerings
* Proven ability to build and maintain strong relationships with a diverse set of internal and external constituencies including senior level executives, legal, technical, finance, sales and marketing experts
* Excellent organisation, project management, time management, and communication skills
* Ability to quickly grasp and distinctly explain technological and business concepts
* Ability to lead cross function business and technical teams to provide timely issue resolution
* You will have the proven ability to build and sell business cases to customer teams
* Strong understanding of business processes and their implementation into enterprise applications
* You will have the willingness to 'roll up one's sleeves' and assist wherever needed
* Team player who will innovate to continue improving the way the customer is served
* Bachelor's degree or equivalent experience in a science, business, or related field (Masters preferred)
* Ability to travel up to 25% of the time
* Experience working with and presenting to senior level executives
* Extensive business process management experience and expertise would be an advantage
* Proven track record of successfully managing customer relationships and results delivery

If you feel you could be the right person for this role, then please apply for the Senior Customer Success Manager role NOW!