Recharge Officer (Part Time)

Retinue Solutions
North London
£18 p hour
17 Oct 2016
16 Nov 2016
Contract Type
A leading housing association is looking for a Recharge Officer on a part time basis (22 hours per week)to decrease the overall number of avoidable rechargeable works and where not possible to effectively and efficiently raise recharges; support other teams with recharge queries, handle complaints, queries and refund requests. Monitor and report on the implementation and success of recharge procedure. Provide an effective and customer focused service.

Duties and responsibilities

Identify costs incurred by the business that should be recharged to the resident/or ex resident.

Accurately raise rechargeable jobs and advise the resident/ex resident of these charges.

Maintain accurate records.

Work with the line manager to set up and undertake ongoing performance reporting.

Act as the point of contact for other staff members and teams with recharge queries.

Identify and report on issues, patterns and trends.

Monitor and report on performance.

Actively advertise the policy and procedure to staff, residents and other key stakeholders.

Investigate and respond to queries, complaints and requests for refunds from residents and/or their advocates in accordance with corporate guidelines in respect of standards and response times.

Provide information and assist managers where complaints are not resolved at first contact.

Ensure that Homes for Haringey's policies, procedures and statutory requirements are adhered to within the course of the duties of the post.

Carry out all necessary tasks and to act in such a way as to support the overall business objects of Homes for Haringey.

Undertake any other duties reasonably required that are consistent with the grade and basic objectives of the post.

Must have practical knowledge of property maintenance and/or tenancy management.

Pay rate is £18 per hour.

Please contact Ashley Diamond on *************

Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer.
Retinue Solutions is acting as an Employment Business in relation to this vacancy.